Refund Policy


FIRST TIME BUYERS: After registration – you must send your Medical Registration Number or Aesthetic Qualification to the below email address, in order for us to send your products out on time. Failure to do so will result in cancellation and your funds will be refunded. We will keep this information on record for future orders, so you do not have to repeat this process.


A $25 admin fee will be applicable for any cancellations where the item hasn’t already been shipped.



Our policy lasts 48 hours from purchase. If 48 hours have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, Any item that includes a needle, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items/End Of Line Items (if applicable)

Only regular items may be refunded. Unfortunately, sale items and items that are listed as the end of a line cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:  FillerDerm, 4709 Cresthill Drive, Tampa, Florida, 33615 USA



To return your product, you should mail your product to: FillerDerm, 4709 Cresthill Drive, Tampa, Florida, 33615 USA

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


All consignments are shipped via courier and notification is sent via a text message or email with a tracking number.

The purchaser accepts that he/she is responsible for checking all importation and local customs and medical use regulations to ensure compliance within their home country. The purchaser also agrees to pay any additional import/tax fees .

Once an order has been shipped, we can not reroute a parcel back to us. If the parcel is delayed though customs, it is not our responsibility for the delay and we cannot issue a refund until the products are sent back to us minus shipping fees.

If a parcel is lost, we need confirmation from our courier that it is lost. Once we have this we will issue a refund to you.

FillerDerm offers a one-stop shop Dermal Filler, Mesotherapy and Botox destination.

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